Shipping Policy

We ship worldwide from Melbourne, Australia.

Orders are typically dispatched within 1–2 business days. Once your order has shipped, you'll receive tracking details via email.

Australia

One-Time Orders

• Standard Shipping: $8 AUD (5–8 business days)
• Express Shipping: $12 AUD (1–4 business days)
• Free Standard Shipping on orders over $99 AUD

Subscription Orders

• Free Standard Shipping
• Express Shipping: $12 AUD

New Zealand

One-Time Orders

• Standard Shipping: $12 AUD (5–8 business days)
• Express Shipping: $20 AUD
• Free Standard Shipping on orders over $99 AUD

Subscription Orders

• Free Standard Shipping
• Express Shipping: $20 AUD

International Shipping

One-Time Orders

• Standard International Shipping: $15 AUD (6–27 business days)
• International Express Shipping: $30 AUD

Subscription Orders

• Discounted International Shipping: $10 AUD

Delivery timeframes may vary depending on destination country, customs processing and local postal services.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees charged by SolBiome.

Shipping Delays

While we do our best to meet estimated delivery timeframes, delays may occasionally occur due to carrier disruptions, customs processing, weather events or peak shipping periods.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

Contact Us

If you have any questions regarding shipping, please contact us at:

EMAIL: hello@solbiome.com

Call: 1300 081 574