Shipping policy

Shipping Policy

We ship worldwide from Melbourne, Australia.

Orders are typically dispatched within 1–2 business days. Once your order has shipped, you'll receive tracking details via email.

Australia

One-Time Orders

Standard Shipping: $9 AUD (5–8 business days)
Express Shipping: $15 AUD (1–4 business days)

Subscription Orders

Free Standard Shipping on 3-month supply (standard shipping rates apply to monthly delivery).
Express Shipping: $15 AUD

New Zealand

One-Time Orders

Standard Shipping: $15 AUD (5–8 business days)
Express Shipping: $25 AUD

Subscription Orders

Free Standard Shipping on 3 month-supply (standard shipping rates apply to monthly delivery)
Express Shipping: $25 AUD

International Shipping

One-Time Orders

Standard International Shipping: $15 AUD (6–27 business days)
International Express Shipping: $30 AUD

Subscription Orders

Discounted International Shipping on 3-monthly supply: $10 AUD

Delivery timeframes may vary depending on destination country, customs processing and local postal services.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees charged by SolBiome.

Shipping Delays

While we do our best to meet estimated delivery timeframes, delays may occasionally occur due to carrier disruptions, customs processing, weather events or peak shipping periods.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

Contact Us

If you have any questions regarding shipping, please contact us at:

EMAIL: hello@solbiome.com

Call: 1300 081 574

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Been taking them consistently now for about a month. Not sure I am seeing the full benefits yet but living in hope

Hi Bec, thank you so much for sharing your experience! We really appreciate you sticking with SolBiome for the past month, and we completely understand that everyone’s experience can be different. We’re keeping our fingers crossed that you continue to notice more benefits over time! 💛

Helped me come a long way in healing my gut and reducing my acne !

Hi Amira, thank you so much for sharing this! We’re thrilled to hear that SolBiome has supported your gut health and that you’ve noticed an improvement in your skin too. We’re so happy to be part of your journey! 💛 Emily

I have been on sol biome for 30 days and absolutely swear by it! I have noticed a massive difference in my gut health, I wake up feeling so light, I can’t even explain it. Very excited to see how my immune health changes over the next few months!

Hi Grace, thank you so much for your wonderful review! We’re thrilled to hear you’ve noticed such a difference in your gut health and that you’re waking up feeling lighter. We’re excited to be part of your wellness journey and hope you continue to feel great with SolBiome! 💛 Emily

This has been a game changer for me I have digestive issues that goes along with having your gall bladder out. The first few weeks were great felt like a normal person again. Things have slowed down a little now, but I honestly feel like I could not go without this now. If things keep going well, I think it will just be one of my health tools I use to keep me feeling well.

Hi Alison, thank you so much for sharing such an honest and heartfelt review! We’re so glad to hear SolBiome has made such a positive difference to how you feel and has become one of your wellness tools. We really appreciate you trusting us to be part of your journey! 💛 Emily

Have suffered for a long time with gut issues. Tried this as a once off. Noticed an improvement then inadvertently threw the finished container not tempering the brand. Randomly an email for this review has arrived so now I can get back on track again. Phew

Hi Prue, thank you so much for sharing this! We’re so glad you noticed an improvement when you first tried SolBiome, and we had to smile at your story about accidentally throwing the container away! We’re delighted you found your way back and can get back on track again. 💛Emily

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Shipping policy

Shipping Policy

Australia

One-Time Orders

Subscription Orders

New Zealand

One-Time Orders

Subscription Orders

International Shipping

One-Time Orders

Subscription Orders

Customs, Duties & Taxes

Shipping Delays

Incorrect Addresses

Contact Us

Country/Region

Let customers speak for us