Shipping policy
We aim to get your order to you as quickly as possible so you can start feeling good from the inside out.
Processing Times
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You’ll receive a confirmation email once your order has been dispatched.
Shipping within Australia
We ship from Melbourne, VIC, using Australia Post.
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Standard Shipping: 2–6 business days
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Express Shipping: 1–3 business days
Shipping times may vary depending on your location.
Free Shipping over $99 or on subscription
Enjoy free shipping across all orders over $99 or on every subscription
Tracking Your Order
Once your order has shipped, you’ll receive a tracking link via email so you can follow its journey to your doorstep.
International Shipping
We ship to the US, UK, Europe, NZ
Lost or Delayed Parcels
If your order hasn’t arrived within 10 business days of dispatch, please reach out to our team at hello@solbiome.com.au and we’ll look into it right away.
Address Changes & Errors
Please double-check your shipping details at checkout. We can’t guarantee address changes once your order has been processed, but we’ll always do our best to help.
