Terms of service

Terms & Conditions

Last Updated: June 2026

Welcome to SolBiome.

These Terms & Conditions govern your use of our website and the purchase of products from SolBiome Pty Ltd ("SolBiome", "we", "us" or "our"). By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Us

SolBiome Pty Ltd

ABN: 88 679 951 529

Email: hello@solbiome.com

Phone: 1300 081 574

Website: www.solbiome.com

2. Products & Information

We make every effort to ensure that product descriptions, images, pricing and information on our website are accurate.

However:

Product images are for illustrative purposes only.
Colours and packaging may vary slightly from those displayed online.
Information provided on this website is general in nature and is not intended as medical advice.

Always consult your healthcare professional before starting any new supplement, particularly if you are pregnant, breastfeeding, taking medication, or have a medical condition.

3. Orders

When you place an order, you are making an offer to purchase products from SolBiome.

We reserve the right to:

Accept or reject any order.
Cancel orders where pricing errors have occurred.
Limit quantities purchased.
Refuse orders suspected of fraud or misuse.

You will receive an email confirmation once your order has been accepted.

4. Pricing

All prices are displayed in Australian Dollars (AUD).

Prices include GST where applicable unless otherwise stated.

We reserve the right to change pricing at any time without notice.

5. Payment

Payment must be received before orders are dispatched.

We accept payment methods made available through our checkout.

All transactions are securely processed through third-party payment providers.

6. Shipping

We ship throughout Australia and selected international locations.

Shipping times provided are estimates only and may vary due to circumstances beyond our control.

Once an order has been handed to the shipping carrier, SolBiome is not responsible for delays caused by the carrier, customs processing, weather events or other factors outside our control.

Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Our returns, refunds and Feel Good Guarantee are governed by our Refund Policy.

Please refer to our Refund Policy for full details.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

8. Subscription Orders

Where you purchase a subscription:

Your subscription will automatically renew at the selected frequency.
Your nominated payment method will be charged automatically.
You may pause, modify or cancel your subscription at any time before your next billing date through your customer account.

Discounts offered on subscription purchases apply only while the subscription remains active.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

10. Intellectual Property

All content on this website, including text, graphics, logos, product names, images and branding, is owned by SolBiome or licensed to us.

You may not reproduce, copy, distribute or exploit any content without our prior written consent.

11. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website functionality.
Submit false or misleading information.
Use automated tools to scrape or collect website content.

12. Limitation of Liability

To the extent permitted by law, SolBiome will not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes any rights or remedies available under Australian Consumer Law.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and handling of your information as outlined in our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

SolBiome Pty Ltd